IT Struggles to Adapt to Expanding Role, New Study Shows

IT departments are struggling to adapt to an expanding role that includes both adopting innovation initiatives and keeping core systems running effectively, according to the 2018 Insight Intelligent Technology Index unveiled by Insight Enterprises Inc. The study found that as companies turn to IT to help them navigate systemic cultural and technological changes, business leaders have propelled IT into a state of change with increasing roles and responsibilities.  And yet, the infrastructure, budget, and clear roadmap forward to manage complex IT challenges and transform the business have yet to emerge, according to the majority of the 404 IT professionals queried in the study.

The issues behind why IT decision makers feel they may not be set up for success include competing demands and not enough resources to effectively support the organization, cited by 51%, requests to IT  to support innovation, despite existing processes, practices and business operations not evolving to allow them to accomplish this (35%), and shadow projects handed off to IT that divert already scheduled resources to fix systems built outside of architecture and processes (26%).