Knoa Software Helps Westcon-Comstor Connect with SAP

By using Knoa Software, a provider of user experience management (UEM) software, Westcon-Comstor, a global distributor of security and more, was able to tap into the SAP User Experience Management platform (SAP UEM) by Knoa to assist with its global rollout of the SAP ERP application to 4,000 employees in 54 countries.

The SAP UEM application provides visibility into software usage, enabling Westcon-Comstor to monitor and analyze user activity and system performance, and understand training needs, according to Knoa Software.

Westcon-Comstor began using SAP UEM in 2014, shortly after kicking off its SAP ERP global rollout. It found SAP UEM especially useful in identifying transaction codes that were causing bandwidth issues and delays; this insight enabled the company to clean up the custom code and increase productivity.

 “A global implementation was made easier thanks to the tools that the software has been able to provide," said Andy Feehan, Organizational Change Management and Training, Westcon-Comstor. "The reports that SAP UEM provides help leadership make calculated decisions based on facts.”

 Knoa Software is an SAP partner whose user experience management solution is resold by SAP as an SAP Solution Extension. SAP UEM sheds light on application usage, user adoption and workflows, helping customers protect and maximize investments in SAP applications and upgrades.

 “We are proud that our solution helped to ensure the success of this massive global rollout,” said Brian Berns, CEO of Knoa Software.  “SAP UEM can assist with implementations and migrations involving the full spectrum of SAP solutions, including SAP S/4HANA, SAP SuccessFactors solutions, SAP Fiori apps and more.”

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