The folks at TeamQuest just shared the results of their latest research with us.
They found, on average, IT managers deal with eight unexpected IT issues per week, each requiring seven staff members to resolve. These include network slowdowns or outages, poor performing applications, availability issues, equipment failures, and unanticipated change requests. Less than one and four have the capability to predict these issues ahead of time.
If seven or more staff members are constantly being distracted by performance issues, there is a good case to be made for automation and greater systems transparency.
This is the final issue of the newsletter for 2014, we wish all our friends a safe and happy holiday season!
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