Five Minute Briefing - Information Management
February 3, 2012
Five Minute Briefing - Information Management: February 3, 2012. A concise weekly report with key product news, market research and insight for data management professionals and IT executives.
Attivio, creator of the Active Intelligence Engine (AIE), a unified information access platform, has introduced IT Knowledge Expert. The new solution aims to improve management of IT incidents by providing an aggregated and connected view into all relevant support information. By presenting unstructured content and structured data in one dashboard, IT Knowledge Expert helps to resolve IT incidents faster, reduces cost-per-ticket, number of tickets and service level agreement (SLA) penalties, and also eases the burdens of high employee turnover in the IT support industry.