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Hyperautomation Will (Finally) Start to Become the Norm

How SMBs can Benefit from Hyperautomation

Larger enterprises are not the only ones who benefit from hyperautomation. In fact, it has a vast range of advantages for SMBs as well. However, historically, adoption has been low for SMBs. To drive hyperautomation for these companies, they have needed to use sophisticated tools, such as API management and conversational AI, which can be very expensive—specifically the licensing, employee training, and implementation costs on top of existing solutions. They also need the right set of tools for hyper­automation that can interact and connect to each other to drive the business forward. To do this, SMBs need IT engineers that understand various, different technologies from several different vendors—but this is not readily accessible to most of these com­panies. The key to making hyperautomation a reality for SMBs is the rise of newer, simplified, single unified platforms, which have all these capabilities to allow SMBs to start adopting the hyperau­tomation journey with relatively low investment.

SMBs are poised to benefit the most from hyperautomation in several ways. Most don’t have the proper manpower to train their people on the various user applications, UIs, processes, and tools, and they need more processes automated. These companies want their teams to focus on innovative and important work for their business. For instance, scheduling a call on a technician’s calen­dar or manually searching for a particular part in the enterprise resource planning (ERP) system can be time-consuming.

Best Practices for IT Professionals to Enable Hyperautomation—For Any Size Company

Businesses can enhance their operations in several ways using hyperautomation. Below are the steps which can help organiza­tions jump start the hyperautomation journey:

  1. Start with a small automation project. Companies should crawl, walk, and then run when it comes to beginning with automation.
  2. Identify the process that is important but not complex. Get details and insights on the process such as how existing processes operate and where gaps, latency, and bottlenecks exist, and identify opportunities for digital process automa­tion. You can use a process mining tool to do this.
  3. Identify the applications, structured and unstructured data, and any other inputs that will be needed to accomplish the processes.
  4. Determine the automation platform and technologies that best meet your organization’s requirements.
  5. Automate business and technology processes and tasks, often even automating the automated, to gain greater effi­ciencies or further cost reductions.
  6. Education is key. Once hyperautomation infrastructure is in place and as you automate the process, keep educating the team on the platform.
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