Process and Project Documentation Best Practices and Case Histories

Business process and project documentation is very complex and challenging to execute well. Most companies do not have the time, resources or fortitude to accurately document their processes, nor keep those documents up to date. Good process documentation is required under standards set by ITIL, CMM and ISO 9000/9001. Documenting and updating processes is especially important in a world of increased automation. This is also the case when implementing a new solution during a project. Project documentation can often be lacking and not comprehensive enough to be referenceable for future maintenance or subsequent projects. An often-overlooked advantage of engaging with a managed services provider is the necessary documentation of your IT processes.

Download PDF