Authors: Ken-Turbitt: dbta.com

Ken Turbitt, global best practices director at BMC Software, assists corporations in aligning with the best practices for IT. He participated in the ITIL V3 quality reviews and provided input to several of the authors. He has held an International Standards Examination Board credential, has had an ITIL Manager qualification for more than 13 years, and has been a Gartner qualified TCO consultant for more than 10 years.

Articles By Ken Turbitt

Laying the Foundation for a Complete IT Service Lifecycle with a Configuration Management System

The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes considerable attention to the importance of a CMS. If you're not already familiar with a CMS and its functions, you may be wondering what's included in it, and how it differs from a configuration management database, known as a CMDB. So let's take a look at this vital component of a long-term IT management strategy

Posted 15 Apr 2008 / April 2008 Issue