Psychologist Philip Zimbardo once said, "Situational variables can exert powerful influences over human behavior, more so than we recognize or acknowledge." That certainly appears to be true when we look at how we work with people who provide services to us in our personal lives versus those who do it in the business world. In our personal lives, we tend to hire specialists. Yet, in the business world we always seem to want to take the "holistic" route, i.e., find that one supplier who can do everything for us.
Posted August 15, 2008