Migrating from Classic MetaLink to My Oracle Support

Bookmark and Share

A Message from Oracle:

During the weekend of November 6-8, 2009, we migrated Oracle & BEA customers over to My Oracle Support from Classic MetaLink. Many of our customers are using My Oracle Support and are experiencing benefits from this next generation support platform; particularly from the high degree of personalization provided, as well as increased problem avoidance and significantly faster service request creation and resolution.

On Monday, November 9, 2009, some customers experienced issues with registration and slow performance. We've resolved the primary issues and now are focusing on assisting customers with isolated migration issues or change-related start-up and usage questions.

If you do experience any issue logging into My Oracle Support, or would like help with the migration instructions please contact us.

For registration issues, step-by-step instructions are available from the My Oracle Support Registration FAQ (see "Migrating from Classic MetaLink to My Oracle Support" section). Please note: My Oracle Support requires an Oracle Single Sign-On (SSO) for improved security. As we advised prior to the migration, customers must either verify their Classic MetaLink email address against Oracle's Single Sign-On or create a new Single Sign-On.

Also, for those customers who need to access My Oracle Support in a non-Flash Player environment, an HTML based user interface is available as an alternative from the My Oracle Support login page.