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BMC Helix Delivers End-to-End ITSM and ITOM Platform Powered by AI/ML


BMC, a provider of IT solutions for the digital enterprise, has introduced an intelligence-enriched, integrated IT Service Management (ITSM) and IT Operations Management (ITOM) platform with BMC Helix. Building on cognitive service management (CSM) capabilities, BMC Helix now includes both ITSM and ITOM capabilities, enabling organizations to proactively and predictively discover, monitor, optimize, remediate, and deliver an omni-channel service experience for IT and line-of-business.

“Enterprises are experiencing a tech tsunami with trends like multi-cloud, multi-device (IoT), multi-channel, DevOps, AI/ML, and bots creating enormous complexities in their IT landscapes,” said Nayaki Nayyar, president, digital service and operations management, BMC. “To help manage this complexity, we are converging ITSM and ITOM capabilities into a unified BMC Helix platform to deliver the next-gen service experience for the Autonomous Enterprise.”

BMC Helix empowers IT and business users to eliminate silos, make better informed decisions, and future-proof the service and operations experience.

With the addition of the ITOM portfolio, BMC has now added the BMC Helix Remediate, BMC Helix Optimize, and BMC Helix Monitor solutions to the BMC Helix suite, allowing customers to intelligently and automatically discover unknown assets across multi-cloud and on-prem environments, proactively and predictively monitor events, alerts, and anomalies, uncover and remediate security vulnerabilities and secure systems, optimize capacity and cost across the organization’s multi-cloud landscape, and proactively provide an omni-channel service experience for the enterprise—from IT to line-of-business.

To learn more about the BMC Helix suite of solutions and how it delivers simpler, smarter, and more seamless experiences for IT service and operations visit here.


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