To help IT transform from cost center to revenue generator, BMC Software released new versions of its Service Automation portfolio, which enables tighter integration between disparate systems across enterprises, as well as support for virtualization.
BMC Service Automation enables customers to realize the full potential of virtualization, the vendor says. BMC uses a unified and consistent policy-based approach for planning, controlling and managing both physical and virtual environments, providing visibility to changes across the IT organization and requiring just one skill set to manage both types of environments. In addition, the BMC solution allows customers to control and automate virtual machine provisioning, by driving this from a structured and standardized Service Desk request process.
BMC Service Automation enables customers to deploy processes across IT silos, elevating IT responsiveness and increasing productivity, the vendor says. "A majority of the world's data centers are heterogeneous with diverse applications, operating systems, virtual and physical platforms," Kia Behnia, chief corporate architect for BMC Software, tells 5 Minute Briefing. "BMC Service Automation manages these diverse environments using a unified, scalable and secure infrastructure which automates repetitive and complex tasks such as provisioning OS and applications," he adds. "It also automates compliance by auditing and remediating fine grain configurations across these systems. BMC solutions work seamlessly across infrastructures such as Windows, Linux, Unix and VMware."
BMC Service Automation also enables customers to benefit from a service-oriented, real-time view of their operational infrastructure. Through integration with BMC Atrium CMDB and BMC Remedy IT Service Management Suite, Service Automation components can correlate and map IT decisions directly to the impact they will have on the business. Potential changes to services can easily be assessed for risk and impact to the business, and systems can be prioritized according to business service criticality and interdependencies. The results enables IT to become a business enabler by reducing time to deploy new services and allowing the IT organization to quickly react to and evolve with business demands.
The solution also addresses compliance processes that are often cost-intensive due to manual tasks and a lack of well-defined, consistent, and enforceable change controls. Service Automation employs integrated and orchestrated closed-loop change and compliance management, the vendor says.
For more information BMC's Service Automation solutions, go here.