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New IBM Predictive Analytics Services and Software Help Reduce Fraud, Manage Financial Performance and Improve Customer Relationships


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IBM has announced new consulting services and software to address the emerging opportunities of big data to manage financial operations, decrease fraud and improve customer relationships.  The new solutions target the highest-priority issues of C-suite decision makers and combine innovations developed by IBM Research with new predictive technologies from dozens of companies IBM has acquired.

According to IBM, it has secured hundreds of patents a year in analytics, acquired 28 companies to build targeted analytics and information expertise since 2005, and continues to expand its ecosystem, which today consists of more than 27,000 IBM business partners.

The IBM Smarter Analytics Signature Solutions include:  

IBM Smarter Analytics Signature Solution - Anti-fraud, Waste & Abuse
The solution embeds advanced algorithms directly into business processes, providing government agencies and insurers with the ability to detect fraud in real time - before funds are paid out. Using sophisticated analytics, the solution recommends the most effective remedy for each case, optimizing an organization's finite resources. 

IBM Smarter Analytics Signature Solution - CFO Performance Insight

IBM's capabilities provide increased insight, visibility and control over financial performance with predictive capabilities applied to key metrics and data on past performance. The predictive analytics, combined with what-if analysis, and traditional business intelligence in an executive-style dashboard, guides users with root-cause analyses. Organizations can uncover relationships among performance metrics, anticipate performance gaps and assess alternatives with scenario planning.

IBM Smarter Analytics Signature Solution - Next Best Action
IBM's solution helps organizations gain a comprehensive view of a customer, derived from traditional enterprise data and customer sentiment gleaned from social networks, logged customer service interactions and web click stream data. Then, real-time analytics predicts customer behavior and preferences to inform decisions on the next best action on behalf of that customer. 


"These new capabilities target the agendas of global business leaders operating in a world of accelerating complexity, unpredictability and massively available information," said Bridget van Kralingen, senior vice president, IBM Global Business Services. "By integrating analytics into business processes and converting new insights into action, IBM is helping organizations transform big data from a threat into an opportunity, one that will be their most valuable natural resource."

The new solutions can be delivered by IBM consultants, supported by industry-leading applications management services capabilities, and cloud offerings. Clients can access these capabilities through IBM's big data technology platform that includes Hadoop, stream computing, data warehouse, and information integration and governance capabilities, along with visualization and discovery, application development, systems management and industry accelerators.

Clients can access IBM's solutions through a global network of eight Analytics Solution Centers. Credit qualified clients can take advantage of financing for services solutions and zero percent loans for IBM software with IBM Global Financing.

For more information about IBM and Analytics visit www.ibm.com.


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