Imagine trying to fill a prescription at the pharmacy only to discover that, due to some unknown error in some faraway IT system, your health insurance coverage isn’t available. At best, this could be a minor frustration, but at worst it creates a serious medical hardship that puts policyholders at risk.
Access to care is one of many challenges on Mike Giglio’s plate. He’s a z/VM Systems Engineer at Healthplan Services, a Florida-based provider of sales, benefits administration and technology solutions to health insurance carriers. One of his major responsibilities involves implementing the technology that underpins federal and state health insurance exchanges, through which customers buy coverage.
Read more about how Mike handles his unique work challenges.