Now Even the Help Desk Uses AI

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IBM is bringing the cognitive capabilities of Watson to the service desk for a more intelligent workplace, which will work to anticipate, predict and act to meet current and future tech support requirements. IBM’s Workplace Support Service with Watson will add analytics and Watson’s cognitive capabilities, learning from user behavior and improving over time. It can support individuals on any device, any time and at any location, and will offer faster resolution of IT issues, handling the majority of support tickets when integrated with other helpdesk automation functions.

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